Joinery Effects 12 Points of Culture

All our team adhere to these points of culture to make sure you get the very best from them.

You will be committed to the Vision, Mission, Goals, Rules and the success of Joinery Effects, its current and future team, and its clients at all times.

Accept that you as an individual are truly responsible for your actions and outcomes and own everything that takes place in your work and your life.

You will only ever make agreements you are willing and intend to keep.
You will be accountable to each other for your actions.
You will always be consistent in your actions so that your customers can feel comfortable in dealing with you.

You will make every effort to keep conflict to a minimum and resolve any differences as soon as possible. This is to be done in an assertive non threatening manner.
You will have a positive attitude to your work, team members and yourself. This is to create a harmonious and fun environment. Remember happiness is a state of mind – nothing more.

You will display pride, prosperity, competence and personal confidence.
You will be willing to give and receive feedback both positive and negative in relation to the work on hand.
You will focus your attention on the successful outcome of whatever you are doing.

You will be willing to do whatever it takes to stay together and achieve team goals.
You will attend Team meetings to discuss individual and company’s goals in an environment of support for each other.
You will support each other in times of stress and ask for support when in need.
You will make an effort to get along with each other accepting one another’s differences.
You will focus on co-operation and always come to a resolution, not a compromise.

Good enough isn’t. You will always deliver products of exceptional quality that add value to all involved for the long term.
You will use good quality materials, use sound construction methods and finish a job to the highest standard of workmanship.
You will get each other to check your work to ensure the customers satisfaction is meet.

You will follow the systems Joinery Effects has in place to achieve a high level of customer service.
You will greet customers with a smile both on the phone and in person.
You will treat each customer with respect and make them feel that they are important and that nothing is a problem.
You will make the customer feel comfortable and confident with us.
You will make it clear to the customer what they are getting from us.

You will create value for money by going the extra mile for our customers.
You will use our added value resources when selling to a customer. E.g. our company guarantee etc.

You will ensure that the factory is clean and tidy for easy access for customers and a safe environment to work.
You will maintain the highest standards in personal grooming and ensure that your uniform is well looked after and presented.
You will look after the company vehicles and equipment so as to portray a professional image at all times.

You will always play above the line.
You will be honest in your timekeeping in regard to filling out your timesheets and taking lunch and tea breaks.
You will always speak the truth. What you promise is what you deliver.

You will create value for money through efficient systems.
You will follow the system exactly until a new system is introduced.
You will be open to new systems and make suggestions for their continual improvement.